Privacy Policy
At luck95, we understand that your personal data belongs to you. This Privacy Policy explains clearly and in plain language exactly what information we collect when you use the luck95 platform, why we collect it, how we use and protect it, who we share it with, and what rights you have over it. We are committed to handling your data with the same care and integrity that we bring to every aspect of the luck95 experience for Pakistani players.
Our Privacy Commitments
Six core principles that guide every decision luck95 makes about your personal data.
Secure Storage
Your data is stored on encrypted, access-controlled servers. We apply industry-standard TLS and AES-256 encryption throughout.
No Data Selling
luck95 does not sell, rent, or trade your personal information to third-party marketers under any circumstances.
Purpose Limitation
We collect only the data we genuinely need and use it only for the purposes stated in this Privacy Policy.
Your Control
You have the right to access, correct, and request deletion of your personal data at any time through luck95 support.
Minimal Retention
We retain your data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
Licensed & Compliant
luck95 operates under an internationally recognised gaming licence and complies with applicable data protection obligations.
Table of Contents
1 Overview
This Privacy Policy applies to all personal data collected and processed by luck95 ("we", "us", "our") in connection with your use of the luck95 online casino and sports betting platform, accessible at luck95.org, together with any associated mobile applications, sub-domains, and related services (collectively, the "Platform").
For the purposes of this Privacy Policy, "personal data" means any information that identifies you or can reasonably be used to identify you, either alone or in combination with other data. This includes your name, email address, date of birth, payment details, device identifiers, and records of your activity on the Platform.
luck95 acts as the data controller in respect of the personal data described in this Policy. This means we determine the purposes and means of processing your data. Where we engage third-party service providers to process data on our behalf, they act as data processors and are contractually bound to handle your data only in accordance with our instructions and applicable data protection obligations.
2 Data We Collect
luck95 collects the following categories of personal data from players:
| Category | Examples |
|---|---|
| Identity Data | Full legal name, date of birth, CNIC or passport number, nationality, gender, and photograph as submitted during KYC verification. |
| Contact Data | Email address, mobile phone number, and residential address (including city, e.g. Karachi, Lahore, Islamabad, or Faisalabad). |
| Financial Data | JazzCash or EasyPaisa account references, HBL / UBL / Meezan Bank account details, deposit and withdrawal transaction records, and PKR balance history. |
| Account Data | Username, hashed password, account registration date, KYC status, VIP tier, and responsible gaming preferences. |
| Technical Data | IP address, device type, operating system, browser type and version, time zone, and device identifiers. |
| Usage Data | Games played, bet amounts, wagering history, session duration, login timestamps, and feature interactions within the Platform. |
| Marketing Data | Your preferences regarding marketing communications, promotion opt-in or opt-out status, and referral source information. |
| Communications Data | Records of live chat conversations, email correspondence, and support tickets submitted to the luck95 team. |
We do not collect any special categories of sensitive personal data — such as racial or ethnic origin, political opinions, religious beliefs, or health information — unless specifically required by our licensing obligations in narrowly defined circumstances.
3 How We Collect Your Data
luck95 collects personal data through the following means:
- Direct submission: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or responding to promotional communications.
- Automated technologies: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform.
- Third-party sources: Identity and fraud-check data received from KYC verification providers, payment processors, and fraud prevention agencies, used to verify your identity and comply with our licensing obligations.
- Referral sources: If you arrive at luck95 through an affiliate or partner link, we may receive limited referral data indicating the source of your registration for commission and marketing attribution purposes.
4 Purposes of Processing
luck95 processes your personal data for the following specific purposes:
- Account management: Creating, maintaining, and administering your luck95 player account, including processing deposits and withdrawals and managing your PKR balance.
- KYC and age verification: Verifying your identity and confirming that you meet the minimum age requirement of 21 years, in compliance with our international gaming licence obligations.
- Service delivery: Providing access to casino games, live dealer tables, cricket betting, PSL markets, slots, and all other features of the Platform.
- Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, multi-accounting, and other prohibited conduct.
- Regulatory compliance: Meeting our obligations under applicable licensing requirements, including record-keeping, anti-money-laundering (AML) checks, and reporting obligations.
- Customer support: Responding to your queries, complaints, and support requests in a timely and effective manner.
- Responsible gaming: Monitoring gameplay patterns for indicators of problem gambling and administering the responsible gaming tools available in your account settings.
- Platform improvement: Analysing aggregated usage data to improve the Platform's performance, user experience, game selection, and technical infrastructure.
- Marketing communications: Sending you information about promotions, bonuses, and new features — only where you have opted in or where we have a legitimate interest to do so, as described in Section 13.
5 Legal Basis for Processing
luck95 processes your personal data on the following legal bases, depending on the specific purpose:
| Purpose | Legal Basis |
|---|---|
| Account creation & management | Performance of a contract — processing is necessary to provide the services you have requested. |
| KYC & age verification | Legal obligation — required by our gaming licence and applicable AML regulations. |
| Payment processing | Performance of a contract — necessary to execute deposit and withdrawal transactions. |
| Fraud prevention | Legitimate interest — protecting luck95 and other players from fraud and financial crime. |
| Responsible gaming monitoring | Legal obligation and legitimate interest — required under our licensing terms and consistent with player welfare commitments. |
| Marketing communications | Consent — where you have opted in — or legitimate interest where applicable under our licensing jurisdiction's rules. |
| Analytics & platform improvement | Legitimate interest — improving the Platform for all users using anonymised or aggregated data. |
6 Sharing Your Data
luck95 does not sell your personal data to any third party. We share your data only in the following limited circumstances and only to the extent strictly necessary for the stated purpose:
- KYC and identity verification providers: Third-party specialists who verify your identity documents, age, and address on our behalf as part of the KYC onboarding process.
- Payment processors: JazzCash, EasyPaisa, and banking partners (HBL, UBL, Meezan Bank) receive the financial data necessary to process your deposit and withdrawal transactions.
- Game providers: Licensed casino and sports data suppliers who provide the games and betting markets available on the Platform. These providers may receive pseudonymous session identifiers to facilitate gameplay but do not receive your full identity data unless required for regulatory purposes.
- Fraud prevention agencies: Where we have reasonable grounds to suspect fraud or money laundering, we may share relevant data with specialist fraud prevention and law enforcement agencies.
- Regulatory and licensing authorities: We will disclose personal data to our licensing authority or any competent government or regulatory body where required to do so by law or pursuant to our licensing obligations.
- Professional advisers: Lawyers, auditors, and compliance consultants acting under strict confidentiality obligations where required for legal, financial, or compliance purposes.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of luck95's business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.
7 International Data Transfers
As luck95 operates under an international gaming licence and engages global service providers, your personal data may be transferred to and processed in countries outside Pakistan. These countries may have data protection laws that differ from those applicable in your jurisdiction.
Where we transfer your data internationally, we ensure that appropriate safeguards are in place, which may include:
- Standard contractual clauses approved by relevant data protection authorities, binding the recipient to equivalent data protection standards.
- Transfers to countries that have been determined to provide an adequate level of data protection by the applicable regulatory body.
- Binding corporate rules or equivalent intra-group data transfer agreements where data is processed within the luck95 corporate group.
You may request further information about the specific safeguards in place for any international transfer of your data by contacting the luck95 compliance team at the contact details set out in Section 15.
8 Data Retention
luck95 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming licence obligations. Our general retention periods are as follows:
| Data Category | Retention Period |
|---|---|
| Account & identity data | Duration of account plus 5 years following account closure, as required by AML and licensing regulations. |
| Financial transaction records | 7 years from the date of the transaction, in compliance with financial record-keeping obligations. |
| KYC documents | 5 years from the date of verification or account closure, whichever is later. |
| Customer support records | 3 years from the date of the last interaction, or longer where required for ongoing dispute resolution. |
| Marketing preferences | Until you withdraw consent or object to processing, plus a reasonable period for suppression list management. |
| Technical & usage logs | Up to 24 months, after which logs are anonymised or deleted. |
Once your data is no longer required for the purposes set out above and no legal retention obligation applies, luck95 will securely delete or irreversibly anonymise it in accordance with our data lifecycle management procedures.
9 Security Measures
luck95 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational security measures to protect your information against unauthorised access, accidental loss, disclosure, or destruction. These measures include:
- Encryption in transit: All data transmitted between your device and the luck95 Platform is protected using TLS 1.2 or higher encryption, ensuring that your credentials and financial data cannot be intercepted.
- Encryption at rest: Sensitive personal data stored on luck95 servers — including identity documents and financial records — is encrypted using AES-256 encryption.
- Access controls: Access to personal data within luck95's systems is restricted on a strict need-to-know basis. All staff with access to personal data undergo data protection training and are bound by confidentiality obligations.
- Two-factor authentication (2FA): luck95 supports and encourages the use of 2FA on all player accounts to provide an additional layer of protection against unauthorised account access.
- Penetration testing: luck95's platform and infrastructure are subject to regular third-party security assessments and penetration testing.
- Incident response: luck95 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify you and relevant regulatory authorities in accordance with applicable legal requirements.
10 Cookies & Tracking Technologies
luck95 uses cookies and similar tracking technologies to operate the Platform effectively, to personalise your experience, and to analyse how the Platform is used. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.
We use the following categories of cookies:
- Strictly necessary cookies: Essential for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that help protect against fraud. These cookies cannot be disabled.
- Functional cookies: Remember your preferences — such as your chosen language, game lobby layout, and responsible gaming settings — to provide a more personalised experience.
- Analytics cookies: Collect anonymised data about how players use the Platform — which pages are visited most, how long sessions last, and which games are most popular — to help us improve the Platform. These cookies do not identify you personally.
- Marketing cookies: Used to track visitors across the Platform and to deliver relevant promotional information. These cookies are only placed where you have given your consent.
You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that blocking strictly necessary cookies will impair your ability to use the Platform, including logging in to your luck95 account.
11 Your Data Rights
Subject to applicable law and the terms of our gaming licence, you have the following rights in respect of your personal data held by luck95. You can exercise any of these rights by contacting the support team as described in Section 15.
Your Data Rights at a Glance
Right of Access
Request a copy of all personal data luck95 holds about you. We will respond within 30 days of receiving a verified request.
Right to Rectification
Ask us to correct any inaccurate or incomplete personal data we hold about you. Updates to identity data may require re-verification.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
Right to Restriction
Ask us to restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested.
Right to Portability
Receive a copy of the personal data you have provided to luck95 in a structured, machine-readable format, where technically feasible.
Right to Object
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
12 Minors & Age Restriction
luck95 is strictly an adults-only platform. Registration and use of the Platform is permitted only to individuals who are 21 years of age or older. We do not knowingly collect personal data from any person under the age of 21.
As part of our KYC process, all players are required to submit age verification documents before withdrawals are enabled. Where luck95 has reason to believe that an account has been registered by a person under the age of 21, the account will be immediately suspended, all activity will be reviewed, and the matter may be escalated to relevant authorities.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. luck95 supports responsible parenting initiatives and cooperates fully with safeguarding efforts.
13 Marketing Communications
luck95 may send you promotional communications about bonuses, new games, PSL cricket betting offers, VIP programme updates, and other platform features. We will send marketing communications only where:
- You have explicitly opted in to receive them during registration or at any point thereafter via your account settings, or
- We have a legitimate interest to do so under applicable rules, and you have not opted out.
You can opt out of receiving marketing communications from luck95 at any time by:
- Clicking the unsubscribe link included in any marketing email we send you.
- Updating your communication preferences in the notification settings section of your luck95 account.
- Contacting the support team via live chat and requesting to be removed from all marketing lists.
Please note that opting out of marketing communications does not affect the delivery of transactional communications — such as account security alerts, deposit confirmations, withdrawal notifications, and KYC verification requests — which are sent as part of the service and cannot be disabled while your account is active.
14 Changes to This Privacy Policy
luck95 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or the services we offer. When we make a material change to this Policy — one that meaningfully affects your rights or how we process your data — we will notify you in advance by email to your registered address or via an in-platform notification, with at least 14 days' notice before the change takes effect.
Minor changes — such as corrections of typographical errors, clarifications that do not affect your rights, or updates required to reflect minor operational changes — may take effect immediately without prior notice.
The effective date at the top of this Policy indicates when it was last reviewed and updated. We recommend that you revisit this page periodically. The current version of the luck95 Privacy Policy is always available at luck95.org/privacy-policy.
Your continued use of the luck95 Platform following any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you must discontinue use of the Platform and may request account closure in accordance with the Terms & Conditions.
15 Contact & Data Requests
If you have any questions, concerns, or requests regarding this Privacy Policy or the way luck95 processes your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly within the luck95 Platform — the fastest way to reach our team for general privacy queries and data rights requests.
- Email: [email protected] — for formal data rights requests, complaints, or compliance-related enquiries. Please allow up to 2 business days for a response. Include "Privacy Request" in the subject line to ensure prompt routing to the compliance team.
When submitting a data rights request, please include your registered account username and email address so that we can verify your identity and locate your data efficiently. We will acknowledge all requests within 5 business days and aim to resolve them within 30 days of receipt.
If you are not satisfied with our response to a privacy complaint, you may have the right to escalate the matter to the relevant data protection authority or the dispute resolution body designated by our gaming licence authority. Details of the applicable body are available upon request from the luck95 compliance team.
Your Data. Your Trust. Our Priority.
Now that you know exactly how luck95 handles your personal data, explore everything Pakistan's premier online casino has to offer — from PSL cricket betting to live baccarat tables and premium slot games. 21+ only. Play responsibly.
Responsible Gaming
luck95 is entertainment for adults aged 21 and above. Never wager more than you can comfortably afford to lose. If you feel your gaming habits are becoming a concern, use the self-exclusion and deposit limit tools in your luck95 account settings, or visit our Responsible Gaming page for guidance and support resources.